tag:feedsyndicate.statuspage.io,2005:/historyFeedSyndicate Status - Incident History2022-07-11T22:47:19ZFeedSyndicatetag:feedsyndicate.statuspage.io,2005:Incident/54174402020-11-17T20:30:49Z2021-06-09T15:33:17ZBoundry Router Connection Issue<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>20:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>27</var>, <var data-var='time'>13:06</var> UTC</small><br><strong>Monitoring</strong> - The issue has been resolved and we are monitoring results.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>18:56</var> UTC</small><br><strong>Update</strong> - We are continuing to work on the issue, however downgrading the event. Some customers may experience degraded performance a systems are being worked on.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>15:51</var> UTC</small><br><strong>Identified</strong> - We are currently investigating intermittent interruptions to our core services router. Services may be degraded temporarily.</p>tag:feedsyndicate.statuspage.io,2005:Incident/53800322020-10-24T15:49:30Z2021-06-09T15:33:17ZDegraded Financial Feed<p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>15:49</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>24</var>, <var data-var='time'>15:49</var> UTC</small><br><strong>Update</strong> - The incident has been resolved</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>15:44</var> UTC</small><br><strong>Identified</strong> - We are experiencing degraded services on some stock and market indices due to network connectivity issue at the service provider. We are closely working with our provider to restore service as quickly as possible.</p>tag:feedsyndicate.statuspage.io,2005:Incident/42074712020-05-28T04:00:38Z2020-05-28T04:00:41ZFrankfurt Scheduled Maintenance<p><small>May <var data-var='date'>28</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>27</var>, <var data-var='time'>12:01</var> UTC</small><br><strong>Scheduled</strong> - FeedSyndicate's Frankfurt network will be upgraded to provide network enhancements as part of ongoing efforts to provide excellent service and maintain an ideal application environment. <br /><br />A device reload may be necessary and some customers may experience brief periods of latency or packetloss while routes are updated across the redundant topology.</p>tag:feedsyndicate.statuspage.io,2005:Incident/30565302019-10-01T13:43:35Z2021-06-09T15:33:17ZEmergency maintenance: Fiber Cut<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>13:43</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>13:41</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>13:40</var> UTC</small><br><strong>Investigating</strong> - Emergency maintenance is currently underway to repair a fiber cut and implement a a splice on the path between our Weather Data Servers and the Enterprise server farm. <br /><br />Customer traffic will be be impacted as routes are switched to alternate paths. There are some customer optical circuits that will be impacted because of this work, including US-EAST EU-DE EU-SWISS ASIA-JAPAN<br /><br />Please contact the FeedSyndicate NOC if you have any questions.</p>tag:feedsyndicate.statuspage.io,2005:Incident/25208932019-06-11T04:00:45Z2019-06-11T04:00:46ZPlanned Service Maintenance<p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>12:07</var> UTC</small><br><strong>Scheduled</strong> - FeedSyndicate is performing routine maintenance on Tuesday June 11th, 2019 for a 2 hour window from 02:00 - 04:00 UTC (14:00 - 16:00 PDT). This maintenance will be improving the resiliency and availability of our systems and control panel infrastructure.<br /><br />During this window, changes to customer configurations will be unavailable including but not limited to the following services:<br /><br />Only the control panels will be unavailable during this time, customers will still be able to receive and publish news and content.<br /><br />We will post an update once the maintenance is complete.</p>tag:feedsyndicate.statuspage.io,2005:Incident/24983762019-06-05T14:57:21Z2019-06-05T14:57:21ZPlanned Database Maintenance (Switzerland and Dallas)<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>14:57</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>14:47</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>14:47</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>14:46</var> UTC</small><br><strong>Scheduled</strong> - Engineers will be performing planned database maintenance. Clients may experience temporary and transient outages and periods of increased latency as systems are taken offline and rebooted.</p>tag:feedsyndicate.statuspage.io,2005:Incident/24745672019-05-31T19:49:14Z2021-06-09T15:33:17ZConnectivity Issue - Swiss Fiber Cut<p><small>May <var data-var='date'>31</var>, <var data-var='time'>19:49</var> UTC</small><br><strong>Resolved</strong> - Resolved and all peers back to normal.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>13:47</var> UTC</small><br><strong>Investigating</strong> - We have identified this issue as being related to a fiber cut near our Swiss data center, and we do not currently have a time frame as to when this issue will be corrected. All traffic has been re-rerouted to our peering partners and all components and services remain available.<br /><br />Connectivity with our peering partners continues to remain stable and is not impacted by this issue. We will continue to provide updates on our progress as we move forward.</p>tag:feedsyndicate.statuspage.io,2005:Incident/24649532019-05-29T16:37:51Z2021-06-09T15:33:17ZDDOS Attack<p><small>May <var data-var='date'>29</var>, <var data-var='time'>16:37</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved and all components and services are operating normally.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>16:25</var> UTC</small><br><strong>Monitoring</strong> - Two separate Distributed Denial of Service (DDoS) attacks on key providers of core internet backbone services has caused widespread issues with customers attempting to access systems. <br /><br />The first incident started early this morning and ended at about 10:30 AM ET and was resolved; the second began around 11:30 AM ET and we are working to mitigate. We anticipate all services to be fully restored shortly.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>15:09</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>29</var>, <var data-var='time'>14:58</var> UTC</small><br><strong>Investigating</strong> - We are currently experiencing a significant DDoS attack from outside our network. <br /><br />Our engineers are investigating on the issue and we will give further updates as soon as we have new information.</p>tag:feedsyndicate.statuspage.io,2005:Incident/23728422019-05-07T01:07:47Z2021-06-09T15:33:17ZWeather XML Date Issue<p><small>May <var data-var='date'> 7</var>, <var data-var='time'>01:07</var> UTC</small><br><strong>Resolved</strong> - The Weather API has been restored and is operating normally. We will continue to monitor.</p><p><small>May <var data-var='date'> 6</var>, <var data-var='time'>17:06</var> UTC</small><br><strong>Identified</strong> - An issue has been identified and our weather development team is investigating the issue.</p><p><small>May <var data-var='date'> 6</var>, <var data-var='time'>16:49</var> UTC</small><br><strong>Investigating</strong> - We are investigating an issue with the Weather XML API. <br /><br />We’re currently investigating a potential issues with the Weather API service. This is affecting a single day in the XML output.</p>tag:feedsyndicate.statuspage.io,2005:Incident/23705092019-05-05T16:18:51Z2021-06-09T15:33:17ZEmergency Database Maintenance<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>16:18</var> UTC</small><br><strong>Resolved</strong> - Emergency database maintenance has been completed and all systems are responding normally.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>13:10</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'> 5</var>, <var data-var='time'>13:05</var> UTC</small><br><strong>Investigating</strong> - We're about to perform emergency database maintenance, we will update once it's complete.</p>tag:feedsyndicate.statuspage.io,2005:Incident/23530552019-04-27T23:00:31Z2019-04-27T23:00:32ZPlanned Enterprise API Maintenance<p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>27</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>20:00</var> UTC</small><br><strong>Scheduled</strong> - The FeedSyndicate Enterprise content API service will be undergoing planned software and database maintenance on April 27, 2019 beginning at 9 PM Eastern Time Zone. It will take 2 hours to complete the planned work.<br /><br />During this window clients may experience intermittent outages and a failure to connect to FeedSyndicate systems. We apologize for this inconvenience. <br /><br />Please contact the customer support desk at support@feedsyndicate.com with any questions.</p>tag:feedsyndicate.statuspage.io,2005:Incident/23526932019-04-26T17:11:07Z2019-04-26T17:11:08ZMail Server System Upgrades<p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>17:11</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>16:44</var> UTC</small><br><strong>Scheduled</strong> - Our systems administration team will be upgrading our mail server infrastructure.<br /><br />Expected Impact:<br /><br />There may be a few minutes of increased latency as well as temporary delays or failures in sending or receiving email to and from FeedSyndicate while we upgrade systems and devices. <br /><br />Thank you,<br /><br />FeedSyndicate Systems Team</p>tag:feedsyndicate.statuspage.io,2005:Incident/23390562019-04-19T14:28:03Z2021-06-09T15:33:17ZPlanned Mantenance in the Americas Region<p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>14:28</var> UTC</small><br><strong>Resolved</strong> - The maintenance is complete and all systems are operational.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>13:40</var> UTC</small><br><strong>Investigating</strong> - We will be deploying planned system updates and patches. There will be no downtime during this maintenance.</p>tag:feedsyndicate.statuspage.io,2005:Incident/23364382019-04-18T13:01:32Z2021-06-09T15:33:17Z(PLANNED) Mantenance in the EMEA Region<p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>13:01</var> UTC</small><br><strong>Resolved</strong> - The services are currently in recovery and should be back to operational shortly.</p><p><small>Apr <var data-var='date'>18</var>, <var data-var='time'>13:01</var> UTC</small><br><strong>Monitoring</strong> - Some FeedSyndicate users in EMEA region may be experiencing latency with API interactions due to planned system maintenance and optimizations.<br /><br />The maintenance is not expected to impact users, however there is a small possibility that some users could potentially experience a one time 10-30 second loss of connection during the maintenance window.</p>tag:feedsyndicate.statuspage.io,2005:Incident/23326552019-04-05T04:30:00Z2021-06-09T15:33:17ZNetwork Outage: FIber Cut<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>04:30</var> UTC</small><br><strong>Resolved</strong> - At approximately 13:15 CEST our network suffered an outage caused by a major fiber break approximately 0.5KM from our data center. Unfortunately, this break affected all the carriers with POP in our data center and caused our entire network offline.<br /><br />We apologize for the downtime, and appreciate your patience.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>02:00</var> UTC</small><br><strong>Monitoring</strong> - We will be restoring service with the remaining carriers shortly, but this will not affect service. Please let use know if you have any further questions or concerns.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>01:15</var> UTC</small><br><strong>Identified</strong> - our network suffered an outage caused by a major fiber break approximately 0.5KM from our Swiss data center.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>01:13</var> UTC</small><br><strong>Investigating</strong> - We are investigating an outage impact all internet traffic to our primary Swiss datacenter.</p>